Senior Director, Ecommerce Online Pharmarcy

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

SUMMARY

Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners.

This is a senior leadership role with real P&L responsibility and broad influence across the organization.

Key responsibilitiesEcommerce strategy and growth

Own the ecommerce and revenue plan for the online pharmacy business

Drive growth across acquisition, conversion, retention, and average order value

Translate company goals into clear ecommerce priorities and execution plans

Identify new growth opportunities across channels, partnerships, and product mix

Customer experience and conversion

Own the end-to-end customer journey, from first visit through reorder and subscription

Partner with Product and UX teams to improve site experience, checkout, and mobile performance

Use data and testing to continuously improve conversion rates and engagement

Marketing and merchandising leadership

Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments

Partner closely with Marketing on paid media, lifecycle, and on-site campaigns

Ensure strong alignment between traffic strategy and on-site experience

Analytics and performance management

Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention

Use insights to guide prioritization, investment decisions, and forecasts

Clearly communicate performance and tradeoffs to executive leadership

Cross-functional leadership

Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution

Balance growth initiatives with operational realities unique to pharmacy and regulated products

Act as the connective tissue across teams to keep priorities aligned and moving

Partner with product on developing a multi-year roadmap and prioritization

Team leadership

Build, lead, and develop a high-performing ecommerce team

Set clear goals, expectations, and accountability

Create a culture focused on results, learning, and continuous improvement

What success looks like in this role

Consistent revenue and margin growth across the online pharmacy business

Improved conversion, retention, and customer satisfaction

Clear, disciplined execution against an ecommerce roadmap

Strong collaboration across Product, Marketing, Technology, and Operations

A motivated, accountable team that knows what success looks like

REQUIRED QUALIFICATIONSEducation:

Undergraduate degree with a master’s in computer science or business desired

Experience:

10+ years of ecommerce or digital business experience, including senior leadership roles

Proven ownership of a high-volume ecommerce P&L

Strong strategic and operational balance to craft high-level digital strategies and execute hands-on digital performance plans across a variety of audience/entry channels

Strong background in conversion optimization, digital merchandising, and customer LTV

Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred

Data-driven decision maker who is comfortable with ambiguity and tradeoffs

Comfort with using data and analytics to guide strategy and measure performance

Strong communicator with excellent planning and execution skills

Track record of leading cross-functional teams and influencing without direct authority

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

401k savings & company match

Paid time off

Paid holidays

Maternity leave

Parental leave

Military leave

Other leaves of absence

Health, dental, and vision benefits

Health savings accounts

Flexible spending accounts

Life & disability benefits​

Identity theft protection

Pet insurance

Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

$155,100-$221,500

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.