Principal CX Advisory Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal CX Advisory Consultant based in India.

This role focuses on helping strategic customers transform their customer experience, digital operations, and contact center environments. You will connect business strategy with technology capabilities to create practical, measurable CX transformation plans. The position combines consulting, customer experience strategy, analytics, and change management in a highly collaborative environment. You will work directly with senior customer stakeholders and cross-functional teams to identify challenges and shape effective solutions. The role offers opportunities to lead workshops, executive engagements, transformation roadmaps, and adoption initiatives. Your work will help organizations improve customer journeys, operational efficiency, employee experience, and business outcomes. The position is based in India, with flexible work options and travel across the APAC region of up to 30%.