Insights Analyst

Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.  

About the Role The Insights Analyst plays a critical role within the analytics team, transforming complex healthcare data into meaningful insights that support strategic decision-making, product development, and enhanced user experiences. This position requires a strong blend of technical analytics expertise, healthcare industry knowledge, project leadership capabilities, and the ability to effectively communicate findings across the organization. Location: This position may be performed remotely anywhere within the United States or in a hybrid capacity from the Dublin, Ohio office. What You'll Do (Essential Responsibilities) Mine complex healthcare data sets to identify trends, patterns, and insights that directly impact business outcomes and healthcare delivery Collaborate with cross-functional teams, including Product Management, Marketing, Operations, and Engineering, to understand business needs and develop analytical frameworks that support data-driven decision-making Design and implement analytics methodologies using statistical modeling and machine learning techniques to generate actionable insights Develop and maintain dashboards and reports that visualize key metrics and insights for internal stakeholders Ensure reports and dashboards are accessible, intuitive, and effective for decision-making purposes Promote the adoption of analytics and insights throughout the organization, fostering a culture of data literacy and informed decision-making Stay current with industry trends, emerging technologies, and analytics best practices to continuously enhance team capabilities and business value Ensure all analytics practices comply with healthcare data privacy, security, and regulatory requirements Perform other duties as assigned What You'll Bring (Qualifications) Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Public Health, or a related field; advanced degree preferred 3+ years of experience in data analytics or business intelligence, including at least 2 years in an analyst role within the healthcare industry Strong analytical skills with proficiency in SQL, Python, R, and business intelligence tools such as Tableau or Power BI Experience analyzing healthcare claims data Experience leveraging generative AI tools for data analysis, coding, workflow automation, and insight development, with an understanding of responsible AI practices in healthcare environments Demonstrated ability to translate complex data into clear, actionable insights that drive business strategy and decision-making Proven ability to work effectively in ambiguous environments, create structure, and proactively drive initiatives forward Excellent communication and interpersonal skills, with the ability to present complex information clearly and persuasively to stakeholders at all organizational levels Knowledge of the healthcare industry, including clinical, operational, and financial data domains Experience with machine learning techniques and statistical analysis methodologies Understanding of healthcare data governance, privacy, and compliance requirements, including HIPAA Strong personal accountability, integrity, and commitment to organizational values, ethics, and data privacy standards Ability to manage and protect company and member data in accordance with organizational policies, guidelines, and ethical standards --    #LI-CH1 #LI-Remote